Customer Service Representative (m/f/d)

About the role

Location: Austria - Linz

Hours: Full-Time

Type of Contract: Permanent

 

We rise to the challenge.

 

Do you strive to get the best result by using your passion for helping our customers? Do you enjoy building relationships with them? Then this opportunity might be for you.

We are currently looking for a Customer Service Representative (m/f/d) to join our Customers Service team in Linz with these main areas of responsibility:
 

  • Develop close customer relationship in order to improve commercial position and representing business value proposition
  • Being the interface to the customer and address customer´s supply and service needs in line with PO business strategies
  • Supply timely and accurate response to any customer requests and keep the customer pro-actively informed about relevant status updates
  • First contact for issues, defects and complaints, respond to customer complaints and mitigate emotional and economic impact 
  • Close cooperation and alignment with Sales and other internal and external stakeholders for relevant business and customer information
  • Full responsibility for: order creation, invoicing and correction documents according to Borealis Guidelines and Procedures (OTC process)
  • Pro-actively identify system and process improvement opportunities in order to improve service to customer or increase the efficiency and thus improve Borealis results
     

About you

You successfully completed a business or commercial related education and have several years of experience in a relevant commercial or business administration area. A problem-solving attitude is a real must! You have excellent communication skills in English and German. It is a plus, if you are also able to speak Polish, Italian or Czech. You are not afraid to challenge customers in a difficult market. You are accurate, results oriented and have great networking skills. Good time management, being self-organized, and stress resilience will help you to become successful in this role quickly.

About Borealis and our offer

We are here for you! If you have any questions, please contact Claudia Preslmaier, (claudia.preslmaier@borealisgroup.com). Please note that applications via e-mail will not be accepted since we are serious about protection of your personal data, so thank you for applying online.

 

Following Austrian law regulations, we offer, reflecting your experiences, skills and competencies, competitive compensation based on the collective labour agreement chemical industry starting at EUR 39.625,32 annual gross salary (based on 38 hrs/week) and are willing to pay more based on your experience and background. In addition, we offer a yearly bonus and a voluntary company pension plan.

 

We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.

 

Borealis is one of the world’s leading providers of advanced and circular polyolefin solutions and a European market leader in base chemicals, fertilizers and the mechanical recycling of plastics. We leverage our polymers expertise and decades of experience to offer value adding, innovative and circular material solutions for key industries. In re-inventing for more sustainable living, we build on our commitment to safety, our people and excellence as we accelerate the transformation to a circular economy and expand our geographical footprint. www.borealisgroup.com | www.borealiseverminds.com | careers.borealisgroup.com

 

We go beyond boundaries. Together.

 

 

 

Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.

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