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Senior Customer Service Representative

About the role

Location: Belgium - Mechelen

Hours: Full-time

Type of Contract: Permanent


We put people first!

Do you strive to get the best result by using your passion for helping our customers? Do you enjoy building relationships with them? Then this opportunity might be here for you…

We are currently looking for a Senior Customer Service Representative (m/f/d) to join our Customers Service team in our Mechelen location.
In this role, you will count on your extensive knowledge to undertake specialised duties, requiring proactive planning & co-ordination and the analysis of data/information with the order management process. 
You will, through knowledge and use of the internal and external network, develop and assure customer satisfaction.


Your main areas of responsibility include amongst others:
-    Handle and follow up orders from orders creation to invoicing to meet customer needs
-    Follow up payment behaviour of the customers and inform Sales Managers to ensure on-time payment
-    Keep customer file updated in order to have all the latest commercial information available
-    Apply relevant procedures in the order management process
-    Analyse data on sales planning, volume and price development, complaint status to facilitate running business



About you

Our ideal match has successfully completed a business or commercial related education and has at least 3 to 5 years of experience in a relevant commercial or business administration area. Out of these years of experience you can also look back on at least 2 years of experience as SAP Key User, this is a real must! You communicate excellent in English and Spanish on a professional level. Any additional languages are more than welcome, but not mandatory. You are a communicative team player and a problem solver and do you feel empowered by managing your own customer service desk.   Finally, you have an intercultural awareness and a customer/service-oriented approach. Good time management, being self-organized, stress resilience and an eye for detail will help you to become a successful Customer Service Representative.

About Borealis and our offer

We offer a full-time permanent contract with base location Mechelen, with a competitive salary and a fringe benefit package reflecting your profile, experience and the specifics of our location.  This could be your door opener for a career in customer service or supply chain within a growing international company. 


We are here for you!

If you have any questions, please contact Joke Tielens, joke.tielens@borealisgroup.com. Please note that applications via e-mail will not be accepted since we are serious about protection of your personal data, so thank you for applying online.


We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.


Borealis is one of the world’s leading providers of advanced and circular polyolefin solutions and a European market leader in base chemicals, fertilizers and the mechanical recycling of plastics. We leverage our polymers expertise and decades of experience to offer value adding, innovative and circular material solutions for key industries. In re-inventing for more sustainable living, we build on our commitment to safety, our people and excellence as we accelerate the transformation to a circular economy and expand our geographical footprint. www.borealisgroup.com | www.borealiseverminds.com | careers.borealisgroup.com

We go beyond boundaries. Together.



Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.

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