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Representative, Customer Service

About the role


Location:   Porvoo

Hours:   Full-time

Type of Contract:  Permanent



We provide solutions for a better tomorrow.



Are you a real team player who already have some experience in the area of Customer Service, Export or Import? We are looking for a highly customer oriented and motivated Customer Service Representative to our team in Porvoo, Kilpilahti.

As our new Customer Service Representative, you will be responsible for our Export Business to the Former Soviet Union market. You will be a primary link to our customers and you will facilitate customer satisfaction by building and maintaining a strong relationship with our customers. You will facilitate Sales fulfilment and coordinate a broad portfolio of processes with customers, logistics service providers, business units, supply chain functions and shared services to drive operational excellence from business preparation until the money is in the bank.


In this role, your key activities are:

• Day to day interface with customers in order to address customer´s supply and service needs
• Order creation, delivery creation, transport booking in co-operation with our forwarders, invoicing Applicable export and import activities.
• Follow up of payment behaviour of the customer to ensure on-time-payment and supply timely as well accurate response to any customer requests.
• Be the first contact for issues, defects and complaints – respond to customer complaints
• Capture customer insights and stay closely aligned with Sales and other internal and external stakeholders
• Contribute to continuous improvements to our systems, processes and to specific customer related supply chain issues.



About you


Preferably, you have a Bachelor’s degree from an acknowledged University and relevant experience in area of Customer Service. Perhaps you are already familiar with the area of Maritime logistics and have knowledge in order management. You have basic knowledge of SAP, excel and remote communication tools and area of finance. Finally, it is necessary to be fluent in both spoken and written Russian and English.

To succeed in this role, you will need excellent communication skills and pro-active way to work. We have an international and hectic work environment, so you have good cultural awareness and you can lead your own work fluently with your excellent self-organisation and time management skills. You are highly customer oriented and you feel comfortable in solving problems and manage your own customer desk in a result driven way in a fast changing environment.

About Borealis and our offer


We offer you a competitive reward package and possibility to achieve your career and personal goals, which enables you to have more meaningful and balanced life. We will provide you with a customized onboarding programme to get you into the role quickly and smoothly.  We are also proud to mention that we are having very inspiring environment where all experienced professionals work together enjoying the support and respect of the others.

The position will be located in Kilpilahti industrial area in Porvoo, around 30 minutes away from Helsinki city by car. Borealis also arranges bus transportation for our employees from Helsinki and Porvoo and the surrounding areas.


Do you feel enthusiastic about this role and like to be part of the exciting future of Borealis? We look forward receiving your application, so please upload your CV and cover letter already today! Please note that applications via e-mail will not be accepted since we are serious about protection of your personal data, so thank you for applying online. Application deadline is 6.12.2020.

We are here for you! If you have any questions,  please contact Team Leader, Sebastian Sahlberg, tel. +358 50 3794 367.



We don’t just make ground-breaking plastics, chemicals and fertilizers. We make discoveries. Our employees are adventurous, eager to explore and lead the way. They are empowered to aim for new opportunities and uncover ground-breaking solutions. Each member of the Borealis team makes a difference, adding value for our customers and society as a whole. If you want to Keep Discovering, visit careers.borealisgroup.com or www.borealisgroup.com and follow us on Linken.




We go beyond boundaries. Together.





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