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Customer Service Representative

About the role

Location: USA - Rockport/Annandale

Hours: Full-Time

Type of Contract: Permanent




We provide solutions for a better tomorrow.

Customer Service Representative
•    Perform essential CSR activities for Customers in overseas territory, requiring maritime and air logistics.
•    Responsible for Customer satisfaction by facilitating successful execution of international trade sales orders, and deliveries (maritime and air shipments) (in line with business requirements).
•    Facilitate seamless (efficient) collaboration between Sales, Borealis plants, Shared Service organisation, 3rd party service providers, and BOSC functions to achieve & sustain industry leading export service
•    Contribute to successful sales growth in international trade scenarios by continuous improvement and project participation.
•    Contribute to successful sales and supply chain execution by applying specialist expertise in applicable trade, transport, payment methods (e.g. Letter of Credit) and country regulations.
•    Manage the execution of orders and deliveries for assigned portfolio of complex export countries for both Borealis and Borouge orders, Intercompany and stock transfer orders including from remote warehouses.
•    Proactively intervene to facilitate service as promised with respect to delivery, documentation and payment services.
•    Responsible to use Customer and professional insight to take initiative for improving collaboration, system, process and execution performance based upon defects, customer requirements
•    Invest in effective professional relationship across a diverse network including sales teams, 3rd party providers, Customs authorities. Finance and treasury, Logistics, Planning and Site logistics among others.
•    Responsible for accurate calculation and payment of sales agent commissions
•    Responsible for accurate, efficient and timely completion of maritime and air shipments to assigned Customer portfolio
•    Obtains export certificates from various government agencies in compliance with each shipment and ensures that all export documentation meets legal requirements
•    Provide excellent and timely customer service by informing customers of the status of their shipments

About you

Bachelor degree or combination of High school degree plus applicable secondary education + min. 3 years´experience in Customer Service

  • Experience with SAP is required

•    Proficiency in English, additional language and culture experience is a plus
•    Training in International Trade Logistics (Sea and Air), Customs & Excise process requirements, Secured Payment methods (Letter of Credit handling)
•    2 years of CSR experience or relevant commercial and business administration experience preferably from multiple functions
•    Software Experience: Microsoft Office 
•    Achievement orientation
•    Teamwork and Co-Operation
•    Ability to multi-task, prioritize and manage time effectively
•    Commercial Awareness
•    Customer Orientation & Relationship
•    Strong listening & communication skills

About Borealis and our offer


We are here for you! If you have any questions, please contact Marc Kochan, ( Please note that applications via e-mail will not be accepted since we are serious about protection of your personal data, so thank you for applying online.


We offer a role specific compensation and a competitive salary and fringe benefit package reflecting your profile, experience and the specifics of the country/location you apply for.


We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.


Borealis is one of the world’s leading providers of advanced and circular polyolefin solutions and a European market leader in base chemicals, fertilizers and the mechanical recycling of plastics. We leverage our polymers expertise and decades of experience to offer value adding, innovative and circular material solutions for key industries. In re-inventing for more sustainable living, we build on our commitment to safety, our people and excellence as we accelerate the transformation to a circular economy and expand our geographical footprint. | |


We go beyond boundaries. Together.




Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.

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