Order Fulfillment Coordinator

About the role

Location: Houston, Texas

Hours: Full-Time

Type of Contract: Permanent


We provide solutions for a better tomorrow.


Hybrid role, 2 days a week remote.


Borealis is a leading provider of innovative solutions in the fields of polyolefins, base chemicals and fertilizers. With headquarters in Vienna, Austria, Borealis currently employs approximately 6,500 employees and operates in over 120 countries. 
Role Purpose: 
    Ensure fulfilment of our promise to customers on time / in full 
    Responsible for end to end execution of all internal and external orders (customer, replenishment, sample, …) (batch allocation, transport planning, monitoring and cost settlement) for a designated product portfolio
    Acts as the operational point of contact towards the Logistics Service Providers (transport carriers & external warehouses) making all relevant order fulfilment info available to serve our customers
    Ensures dispatching and customs administration of finished products, raw materials, base resin materials and dangerous goods in compliance with all legal requirements and relevant guidelines

Area of responsibility 
    Manage the execution of orders and deliveries for assigned portfolio of products for export, Intercompany, and stock transfer orders.
    Handles and monitors deliveries from internal production plants, RDCs, & depots to customers in coordination with contracted Logistic Service Providers
    Manages the batch allocation process following the defined & set quality guidelines and agreed time before loading date considering priority management for physical loadings and keeps relevant stakeholders informed 
    Monitors product availability pro-actively and handles related conflicts in close co-operation with Scheduling team and Customer Service Organisation 
    Responsible for transport booking execution and acceptance follow up process working in close partnership with Freight Forwarders
    Responsibility for the dispatch administration of finished goods, samples, raw material and base resin flows (e.g. goods issued, goods receipt, CMR, seals) – with or without support of auto dispatching functionalities
    Monitors final delivery to customer pro-actively supported by system
    Handling order fulfilment related customer complaints 
    Coordinates return orders and seeks for optimal reverse logistics solutions
    Acts as key contact for the local forwarders and Customer Service organisation for all order execution related aspects
    Responsible for accurate, efficient and timely completion of maritime and air shipments to assigned Customer portfolio including compiling all the export documentation
    Coordinates sourcing and costing of single shipments not covered by existing contracts 

About you

    Bachelor degree (business/logistics oriented education) and/or 1 to 3 years’ experience (preferably within the Supply Chain area)
    English: advanced knowledge, spoken and written

    Minimum 1 to 3 year experience (preferably in business or supply chain area)
    Basic knowledge of Supply Chain processes with expertise in minimum 1 core order fulfilment area (transportation, supply planning and sales order execution)
    Familiar with logistics offerings and international transport with a focus on exportation process
    Preferred experience working with a multitude of 3PL providers (Warehouses, Packagers, Freight Forwarders, Brokers, etc.)
    Good knowledge of Borealis standards and procedures (relevant for internal recruitment)
    Comprehensive and capable computer skills specifically in MS office applications 
    Baseline knowledge of SAP with the ability to navigate and execute transactions at will (to be included for external posting)
    Excellent Team Player and communication skills (both verbally and written)
    Basic negotiation skills 
    Excellent internal and external networking capabilities 
    Stress resistant and adaptable 

About Borealis and our offer

We are here for you! If you have any questions, please contact Marc Kochan, (Marc.Kochan@Borealisgroup.com). Please note that applications via e-mail will not be accepted since we are serious about protection of your personal data, so thank you for applying online.


We offer a role specific compensation and a competitive salary and fringe benefit package reflecting your profile, experience and the specifics of the country/location you apply for.


We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.

With head offices in Vienna, Austria, Borealis employs 6,900 employees and operates in over 120 countries. In 2021, Borealis generated total sales and other income of EUR 10,153 million and a net profit of EUR 1,396 million. OMV, the Austria-based international oil and gas company, owns 75% of Borealis, while the remaining 25% is owned by a holding company of the Abu-Dhabi based Mubadala. We supply services and products to customers around the globe through Borealis and two important joint ventures: Borouge (with the Abu Dhabi National Oil Company, or ADNOC, based in UAE); and Baystar™ (with TotalEnergies, based in the US). www.borealisgroup.com | www.borealiseverminds.com | careers.borealisgroup.com

Together We go beyond boundaries. 




Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.

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