Customer Service Representative

About the role

Location: USA - Houston

Hours: Full-Time

Type of Contract: Permanent

Application Deadline:

Make Customer Service Real! 

Customer Service Representative
    Perform essential CSR activities for domestic Customers as well as in overseas territory, requiring maritime and air logistics.
    Order entry and Billing
    Responsible for Customer satisfaction by facilitating order execution of domestic and international trade sales orders, and deliveries (road, rail, maritime and air shipments) in line with business requirements.  
    Facilitate seamless (efficient) collaboration between Sales, Borealis plants, Shared Service organisation, 3rd party service providers, and BOSC functions to achieve & sustain industry leading export service 
    Contribute to successful sales growth in domestic and international trade scenarios by continuous improvement and project participation. 

Responsibilities:
    Contribute to successful sales and supply chain.
    Manage the execution of orders and deliveries for assigned portfolio for both 
    Proactively intervene to facilitate service as promised with respect to delivery, documentation and payment services.
    Responsible to use Customer and professional insight to take initiative for improving collaboration, system, process and execution performance based upon defects, customer requirements 
    Invest in effective professional relationship across a diverse network including sales teams, 3rd party providers, finance and treasury, Logistics, Planning and Site logistics among others. 
    Responsible for accurate calculation and payment of consignment stock.
    Responsible for accurate, efficient and timely completion of domestic (road and rail), maritime and air shipments to assigned Customer portfolio
    Obtains ertificates from various government agencies in compliance with each shipment and ensures that all domestic, import/export documentation meets legal requirements
    Provide excellent and timely customer service by informing customers of the status of their shipments

About you

Requirements:
    Software Experience: Strong Microsoft Office and SAP4 skills are a must
    Achievement oriented
    Bachelor degree  or combination of High school degree plus applicable secondary education + min. 3 years´experience in Customer Service
    Proficiency in English, additional language and culture experience is a plus
    Teamwork and Co-Operation
    Ability to multi-task, prioritize and manage time effectively 
    Commercial Awareness
    Customer Orientation & Relationship 
    Strong listening & communication skills 

Our offer

Borealis has competitive compensation and benefits which you can read more about on our Career Page.

For this role in Houston we also offer:

• Medical, Dental and Vision Coverage from first day of employment
• 6% 401K match plus profit sharing
• Paid Vacation
• 13 Paid Holidays
• Hybrid work policy
• Bonus

Application Process

If you're excited about the prospect of joining our team and being a part of Making It Real, please submit your application via the “apply now” button in the job posting to apply directly.

If you have any questions, please contact Marc Kochan, (marc.kochan@borealisgroup.com). 

We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.

At Borealis, we are committed to an equal recruitment process. We value diversity, and all applicants & employees are treated fairly and equally. We do not tolerate any form of discrimination based on factors such as age, gender, ethnicity, religion, disability, sexual orientation, protected veteran status, gender identity or expression. 
 

Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.