Customer Service Team Leader (m/f/d)

About the role

Location: Austria - Linz

Hours: Full-Time

Type of Contract: Permanent

Make It Real!

 
We are currently looking for a Team Leader Customer Service (m/f/d) in Linz. In this role you contribute to and carry out the Customer Service Strategy & mission in the respective team and Industry Cluster Network. The Customer Service Team Leader is a dual role of Customer Service Representative and Team Leader with 30 – 40 % of functional/people leader responsibilities.
 
Your tasks will be:
•    to lead up to 15 CSRs in one location to perform role & provide services per agreed service catalogue & functional guidelines
•    to act as people focused leader and create an environment for continuous improvement within the assigned team
•    to ensure that Customer Service levels and KPI targets are delivered within the assigned Customer Portfolio, IC of the team, ensure consistency and continuity in the CS operation
•    to ensure that the team has the desired level of capabilities and competences for all activities to be performed by the team – facilitated by appropriate development plans
•    to contribute to functional and IC projects, lead small improvement initiatives

About you

You are the right candidate for this role, if you have finished your Bachelor Degree or equivalent or combination of High school degree + applicable secondary education (in economics or supply chain) and at least 5 years’ experience in Customer Service. Furthermore, you enjoy leading teams in have at least three years of applicable experience in managing people. You are fluent in English and last but not least, you are good at strong network building and maintenance, people leadership and having excellent communication skills.

Our offer

Borealis has competitive compensation and benefits which you can read more about on our Career Page.

We offer competitive compensation based on the collective labor agreement chemical industry starting at EUR 58.199,96  annual gross salary (based on 38 hrs/week) and a yearly bonus.

For this role in Linz, we also offer: 

• Hybrid working 
• Free parking and good public transportation connection
• Subsidized canteen
• Fitness allowance
• Health & Wellbeing offers

Application Process

If you're excited about the prospect of joining our team and being a part of Making It Real, please submit your application via the “apply now” button in the job posting to apply directly.

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If you have any questions, please contact Claudia Preslmaier, (claudia.preslmaier@borealisgroup.com). 

We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.

At Borealis, we are committed to an equal recruitment process. We value diversity, and all applicants & employees are treated fairly and equally. We do not tolerate any form of discrimination based on factors such as age, gender, ethnicity, religion, disability, sexual orientation, gender identity or expression.

Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.