Customer Service Representative

About the role

Location:  Finland - Porvoo

Hours:  Full-time, flexible 37,5 h / week

Type of Contract:  Fixed-term substitution until 31.12.2026

Application Deadline: 21.9.2025

Make Smooth Service Real! 

Do you strive to get the best result by using your passion for helping our customers? Do you enjoy building relationships with them? Then this opportunity might be for you. We are currently looking for a two temporary Customer Service Representatives to join our Customer Service team in Kilpilahti, Porvoo. 

As a Customer Service Representative you…
 

• Have the full responsibility for order creation, invoicing and correction documents according to Borealis Guidelines and Procedures
• Act as the interface to the customer and address customer´s supply and service needs in line with PO business strategies
• Supply timely and accurate response to any customer requests and keep the customer pro-actively informed about relevant status updates
• Work in close cooperation and alignment with Sales and other internal and external stakeholders for relevant business and customer information
• Pro-actively identify system and process improvement opportunities in order to improve service to customer or increase the efficiency and thus improve Borealis results
• Act as the first contact for issues, defects and complaints, respond to customer complaints and mitigate emotional and economic impact. 

The roles are temporary substitutions until 31.12.2026.

About you

We believe you’ll thrive in this role if you recognize yourself in the following:

• You have successfully completed a business or commercial-related education.
• Fluency in either:
  • English and Russian, or
  • Finnish, Swedish and English.
    Any additional language is considered an asset.
• Motivation to learn and work with various IT tools is key.
• You already have solid skills in commonly used tools such as MS Office.
• Problem-solving comes naturally to you, and you approach challenges with a positive, solution-oriented mindset.
• Accuracy, results-orientation, and a passion for building strong professional relationships are part of your working style.
• Time management and self-organization help you stay calm and focused, even during busy moments.

We consider it a great plus if you already have a few years of experience in a relevant commercial or business administration area – but more than anything, we value your motivation, can-do attitude and eagerness to grow.

Our offer

You will be part of our Customer Service center in Kilpilahti, Porvoo. We are a team of about 15 colleagues, and our customers are mainly Nordic companies and Borealis’ European distributors. We have a great team spirit, and you will be supported by professional and helpful colleagues. 

We offer you a competitive reward package and possibility to develop yourself as a professional in a unique and inspiring environment. Borealis offers bus transportation for our employees from Helsinki and Porvoo and the surrounding areas. Our employee benefits include e.g. sports and culture benefit and a sickness fund. In this role there is a possibility for remote work according to our hybrid model.

Application Process

We look forward to hearing from you! Please apply online at the latest 21.9.2025.  We start reviewing the candidates and booking interviews already during the application time. 

We are here for you! If you have any questions about the role, please contact Team Leader Marianne Rask-Haakana, marianne.rask-haakana@borealisgroup.com.

If you have questions about the recruitment process, please contact Netta Vainio from our People & Culture department, netta.vainio@borealisgroup.com.

We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.

At Borealis, we are committed to an equal recruitment process. We value diversity, and all applicants & employees are treated fairly and equally. We do not tolerate any form of discrimination based on factors such as age, gender, ethnicity, religion, disability, sexual orientation, gender identity or expression. 
 

Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.